I got their salads out and refilled their drinks and everyone was happy until the food arrived. One woman on the end of the table complained about a hair being in her shrimp. I took it back to the kitchen and the manager had it recooked. My manager asked me if it was a black woman and I told her yes. None of the cooks had black hair. She told me it was the woman's own hair.
Of course, every person at the table had separate tickets. I was glad to get them out of the door. Somehow my managers assumed their bad attitudes were my fault. People come in with bad attitudes. While I could simply tell them all that they're worthless and walk out, I'd like to have a good reference.